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Air Conditioning Warranty Terms

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1) SENDO Home Air Conditioner Warranty Terms

Intercool Hellas SA Exclusive distributor of SENDO air conditioners for the Greek territory, covers with a guarantee of good operation of ten (10) years for all parts of the device with the terms and conditions listed below:

Terms and conditions:

1. In order to invoke the validity of the guarantee, a necessary condition is the presentation of the relevant purchase invoice or retail sales voucher.

In addition, the manufacturer’s specifications regarding transport, storage, installation, adjustment and use of the units must be observed.

2. The warranty covers any anomaly or damage due solely to the construction of the device or to a defective component. In no case does it mean replacing the device but simply replacing or repairing the defective part.

3. During the warranty the cost of repairing the damage or repairing the defective component is covered by the company. In no case is the device replaced or refunded.

4. The company reserves the right to determine the manner and place of repair of defects at its discretion.

5. A basic condition for the validity of the warranty is the annual maintenance of the device, at the expense of the buyer.

6. Any intervention in the air conditioning unit by unlicensed or uncertified technical personnel is prohibited.

7. Both the installation of the unit and the annual maintenance should be done either by certified workshops of the company or the dealer who carried out the sale and installation of the machine, with licensed and certified refrigeration installers.

8. The annual maintenance is confirmed by the proof of service of the workshops that performed it. In case the annual maintenance has not been done even for one year, then the guarantee automatically ceases to be valid.

9.  The warranty does not cover loss of components.

10. Damage caused during transport is not covered, if there is a signed receipt of equipment.

The guarantee does not apply in the following cases:

a) Damages resulting from the intervention of a non-certified workshop

b) Improper installation, mishandling and / or damage to the device.

c) Failure to comply with the manufacturer’s specifications regarding the transport, storage, installation, adjustment and use of the units.

d) External factors for which the manufacturing plant is not responsible (eg large power fluctuations, device operating limits other than specifications, connection at a voltage other than that indicated on the unit plate and / or to an ungrounded power outlet (socket) etc).

e) Poor and / or inadequate maintenance.

2) Warranty Terms for SENDO Semi-Central Air Conditioning Units (wardrobe type, cassette, duct, floor-ceiling)

Intercool Hellas SA, the exclusive distributor of SENDO air conditioning units for the Greek territory, covers with a guarantee of good operation five (5) years the compressor of the unit and three (3) years the other parts of the semi-central air conditioning units of split type, with terms and conditions listed below:

Terms and conditions:

1. In order to invoke the validity of the guarantee, a necessary condition is the presentation of the relevant purchase invoice or retail sales voucher. In addition, the manufacturer’s specifications regarding transport, storage, installation, adjustment and use of the units must be observed.

2. The warranty covers any anomaly or damage due solely to the construction of the device or to a defective component. In no case does it mean replacing the device but simply replacing or repairing the defective part.

3. The warranty does not cover the service of the repair shop but only the replacement of the part with the corresponding spare part. The provision of services for the replacement of the spare part is covered only for the first 2 months from the date of purchase of the unit.

4. The company reserves the right to determine the manner and place of repair of the damage at its discretion.

5. A basic condition for the validity of the warranty is the annual maintenance of the device, at the expense of the buyer.

6. Both the installation of the unit and the annual maintenance should be done either by authorized workshops of the company or the dealer who carried out the sale and installation of the machine, with licensed and certified refrigeration installers.

7. The annual maintenance is confirmed by the proof of service of the workshops that performed it. In case the annual maintenance has not been done even for one year, then the guarantee automatically ceases to be valid.

8. Any intervention in the units by unlicensed / certified technical personnel is prohibited.

The guarantee does not apply in the following cases:

a) Damages resulting from unauthorized and / or uncertified workshop intervention.

b) Improper installation, mishandling and / or damage to the device.

c) Failure to comply with the manufacturer’s specifications regarding the transport, storage, installation, adjustment and use of the units.

d) External factors for which the manufacturing plant is not responsible (eg large power fluctuations, device operating limits other than specifications, connection at a voltage other than that indicated on the unit plate and / or to an ungrounded power outlet (socket) etc).

e) Poor and / or inadequate maintenance

3) SENDO Professional Units Warranty Terms (air-water heat pumps)

Intercool Hellas SA Exclusive distributor of SENDO air conditioners for the Greek territory, covers with a guarantee of good operation of two (2) years all the parts of the professional units, with the terms and conditions mentioned below:

Terms and conditions:

1. In order to invoke the validity of the guarantee, a necessary condition is the presentation of the relevant purchase invoice or retail sales voucher. In addition, the manufacturer’s specifications regarding transport, storage, installation, adjustment and use of the units must be observed.

2. The warranty covers any anomaly or damage due solely to the construction of the device or a defective component. In no case does it mean replacing the device but simply replacing or repairing the defective part.

3. The warranty does not cover the service of the repair shop but only the replacement of the part with the corresponding spare part. The provision of services for the replacement of the spare part is covered only for the first 2 months from the date of purchase of the unit.

4. The company reserves the right to determine the manner and place of repair of defects at its discretion.

5. A basic condition for the validity of the warranty is the annual maintenance of the device, at the expense of the buyer.

6. Both the installation of the unit and the annual maintenance should be done either by authorized workshops of the company or the representative who carried out the sale and installation of the machine, by licensed and certified refrigeration installers.

7. The annual maintenance is confirmed by the proof of service of the workshops that performed it. In case the annual maintenance has not been done even for one year, then the guarantee automatically ceases to be valid.

8. Any intervention in the units by unlicensed / certified technical personnel is prohibited.

The guarantee does not apply in the following cases:

a) Damages resulting from unauthorized and / or uncertified workshop intervention.

b) Improper installation, mishandling and / or damage to the device.

c) Failure to comply with the manufacturer’s specifications regarding transport, storage, installation, adjustment and use of the units.

d) External factors for which the manufacturing plant is not responsible (eg large power fluctuations, device operating limits other than specifications, connection at a voltage other than that indicated on the unit plate and / or to an ungrounded power outlet (socket) etc).

e) Poor and / or inadequate maintenance.

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